Warranty Policy

Warranty Policy
Our warranty service covers manufacturing defects in all newly sold scooters and bicycles for a period of one year from the date of purchase. Provided that the vehicle meets applicable maintenance standards, we will repair your electric scooter or bicycle and cover all associated costs for parts, materials, and labor. If you require repairs, or if the necessary parts fall outside the scope of the warranty, please notify us; we are committed to assisting you—we can typically diagnose issues remotely and ship replacement parts to you for purchase. Should your scooter or bicycle require return-to-factory service, we will work closely with you to minimize any resulting costs and inconvenience.

We will replace any parts deemed to have been damaged during transit. Any shipping damage must be reported to KIDDOWE within 14 days of receipt of the shipment. This policy applies to all products, including bicycles and various accessories.

KIDDOWE may request additional supporting documentation (such as video footage) to more accurately diagnose the issue and process your warranty claim. Most warranty-covered parts are typically shipped within 1 to 10 business days after a customer service representative has entered your claim into our system. Replacement parts will only be scheduled for shipment once you have provided KIDDOWE with the required supporting documentation.

Warranty parts will be shipped via UPS First Class, FedEx Express, or DHL, depending on their size. Expedited shipping services are not available for warranty parts.

Components such as chains, tires, wheelsets, inner tubes, battery handles, brake pads, brake cables and housing, grips, and spokes are considered wear-and-tear parts (consumables). These components are subject to natural wear during normal use and are therefore not covered by the warranty. You are solely responsible for the replacement and maintenance of these wear-and-tear parts. Any unauthorized modifications or repairs will void this warranty. To initiate a warranty claim, please contact the KIDDOWE online customer service team by sending an email to support@kiddowe.com. Bicycles or parts returned for factory repair without complete supporting documentation may experience delays in service or be denied warranty coverage. The following components and types of damage are not covered by the warranty: